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JOB TITLE

Adult Literacy Education Center Assistant Manager

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JOB SUMMARY

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• Responsible for student/tutor support, ALEC staff support, and general FUM mission support

• Assist with the intake and assessment process for all incoming students

• Assist with the supervision, guidance, and counseling for students (and tutors as needed)

• Prioritize and manage a high volume of phone calls and emails

• Record all incoming students and manage data entry using the LACES LitPro System

• Ensure all tutor trainings are executed proficiently

• Assist with student/tutor pairings as needed

• Assist with CASAS assessment and scoring

• Assist in managing student files

• Provide career readiness intakes mock interviews and resume activities

• Maintain cleanliness

• Support students, volunteers, and staff as needed

• Execute other responsibilities as assigned

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DAILY ACTIVITIES

 

•  Interacting with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Getting Information — observing, receiving, and otherwise obtaining information from all relevant sources.

• Establishing and Maintaining Interpersonal Relationships — developing constructive and cooperative working relationships with others, and maintaining them over time.

• Communicating with Supervisors, Peers, or Subordinates — providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

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KNOWLEDGE

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• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 

• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Understanding written sentences and paragraphs in work related documents

• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• The ability to read and understand information and ideas presented in writing.

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Please submit your information below if you are interested in applying for this position.