Fayetteville urban ministry
job description 

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Adult Literacy Education Center Assistant Manager


  • Responsible for student/tutor support, ALEC staff support, and general FUM mission support

  • Assist with the intake and assessment process for all incoming students

  • Assist with the supervision, guidance, and counseling for students (and tutors as needed)

  • Prioritize and manage a high volume of phone calls and emails

  • Record all incoming students and manage data entry using the LACES LitPro System

  • Ensure all tutor trainings are executed proficiently

  • Assist with student/tutor pairings as needed

  • Assist with CASAS assessment and scoring

  • Assist in managing student files

  • Provide career readiness intakes mock interviews and resume activities

  • Maintain cleanliness

  • Support students, volunteers, and staff as needed

  • Execute other responsibilities as assigned



  •  Interacting with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  • Getting Information — observing, receiving, and otherwise obtaining information from all relevant sources.

  • Establishing and Maintaining Interpersonal Relationships — developing constructive and cooperative working relationships with others, and maintaining them over time.

  • Communicating with Supervisors, Peers, or Subordinates — providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.


  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 

  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • Understanding written sentences and paragraphs in work related documents

  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • The ability to read and understand information and ideas presented in writing.

Please submit your information below if you are interested in applying for this position.

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